Cell phones are becoming increasingly important for basic communication needs as ever-greater numbers of consumers replace their traditional landline phones with cell phones.

Unfortunately, wireless phone service is largely unregulated by the Federal Communications Commission (FCC), resulting in a lack of even the most basic consumer protection regulations. Consumers have reported difficulties comparing cell phone plans and judging the quality of the cellular service in their area before making a purchase. Additionally, many carriers fail to clearly disclose the true cost of cell phone plans, and subject their customers to billing errors, poor coverage, and long-term contracts with expensive early termination fees. The increase in customer dissatisfaction with wireless service demonstrates the need for more consumer protection.

If you have a complaint or dispute about your cell phone billing or service and cannot resolve this issue without your carrier directly, contact the following:

Federal Communications Commission (FCC)
The FCC has regulatory authority over cell phone carriers. To file a complaint, contact FCC’s Consumer & Governmental Affairs Bureau. Click here for more.

Telephone: 1-888-225-5322.

Oregon Department of Justice
You can submit a complaint to the Oregon Department of Justice.

A complaint form can be mailed to you, or you can use the Oregon Department of Justice website to complete an e-mail complaint or to download the form.

Telephone: (1-877) 877-9392